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We take the safety of your data very seriously at Myi and it continues to be our top priority. Myi has been designed with industry best practices in encryption standards. All data is stored in highly secure cloud-based data centers only accessable by your company.

Myi is compatible with iOS, Android and Web. So you can rest assured that whatever device your using, it will work with our platform.

MFG End User Real Time Problem Solving for your Operators to send issues to the mechanics and engineers.

OEM Reduce Emergency Service calls to your Customers by collaborating with them and at a minimum, justify the emergency expense through better diagnosis of the problem.

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Get Support, Quickly. Myi is a secure, video sharing platform that streamlines the problem solving process in your operation.

Myi App We designed Myi to be used across Web, iOS and Android so that there are "no excuses" in Solving the Problem.

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MFG End User: Real Time Problem Solving for your Operators to send issues to the mechanics and engineers.

OEM: Reduce Emergency Service calls to your Customers by collaborating with them and at a minimum, justify the emergency expense through better diagnosis of the problem.

Supplier: Offer Superior Customer Service to your Clients with the ability to extend a platform to them for submitting customer support issues to you in real time.

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Myi is compatible with iOS, Android and Web. So you can rest assured that whatever device your using, it will work with our platform.

Security

Contact: Kevin Sykes ksykes@themyi.com

AWS DevOps Engineer

About The Role: The Myi Team is looking for an experienced DevOps Engineer to be responsible for our AWS Cloud Infrastructure. The role is also responsible for interpreting and securely implementing the business and technical requirements from the Myi product team. The DevOps engineer will help shape the architecture and development of our innovative B2B Secure Media Platform. You will have the opportunity to develop industry leading features and functionality for our existing web/iOS/Android platform. Work alongside motivated entrepreneurs to solve some of industry’s most challenging problems and deliver a game-changing customer experience.   What You’ll Do: • Collaborate with the Myi executive team to define the product evolution. • Maintain, mature, and standardize the CI/CD process for code and infrastructure • Automate and maintain supporting systems in all phases of the SDLC. • Support the following AWS services currently in use: EC2, EKS, Lambda, VPC, IAM, Kinesis, Redshift, Route53, S3, etc. • Take requirements from cross-functional teams and deploy network/computer architecture as needed to meet the platform needs. • Support customers with back-end technical support needs. • Optimize the overall efficiency of the platform architecture. • Ability to work off-hours in response to production issues or code deployments. • Manage the day-to-day responsibilities for back-end and database platform development. • Develop, Test, and Implement platform features. • Manage Dev/QA/Product platform environments. • Responsible for maintaining the integrity of a complex web/iOS/Android codebase. • Optimize overall back-end architecture of the platform. What You’ll Need: • Excellent leadership skills and a desire to work hard and lead the development team. • Demonstrable back-end development experience in AWS and database management. (AWS Professional Certification Required). • Experience with AWS security and infrastructure best practices. • Experience with container technologies: Docker. • Experience with networking concepts, terminology, and configuration. • Demonstrable experience with programming languages such as Ruby on Rails, JavaScript, HTML, etc. • Integration experience with 3rd party applications & API’s. • Strong understanding of back-end programming languages (Ruby, Rails, Rails API, React, JavaScript, etc.). • Command of front-end stack languages (JavaScript/HTML/CSS) and associated frameworks. • Demonstrable Experience with Amazon Web Services (AWS) and server-side languages and DevOps • Preferred: BS degree in Computer Science or related Engineering field. Flexibility   Benefits & Perks: • Compensation: Base salary commensurate with experience, along with bonus and company equity opportunities. • Medical and Dental Insurance Benefits Provided. • Flexible PTO policy. • Flexible Remote/In-Office work policy. • Ground floor opportunity with the team; shape the strategic direction of the company.

About The Role: The Myi Team is looking for an experienced full stack developer to be instrumental in the architecture and development of our innovative B2B Secure Media Platform. You will have the opportunity to develop industry leading features and functionality for our existing web/iOS/Android platform. Work alongside motivated entrepreneurs to solve some of industry’s most challenging problems and deliver a game-changing customer experience.   What You’ll Do: • Collaborate with the Myi executive team to define the product evolution. • Manage the day-to-day responsibilities for overall platform development. • Develop, Test, and Implement platform features. Manage Dev/QA/Product platform environments. • Responsible for maintaining the integrity of a complex web/iOS/Android codebase. • Optimize overall architecture of the platform. • Supporting customers with technical support needs. What You’ll Need: • Excellent leadership skills and a desire to work hard and lead the development team. • Demonstrable full stack development experience. • Strong understanding of back-end programming languages (Ruby, Rails, Rails API, React, JavaScript, etc.). • Command of front-end stack languages (Javascript/HTML/CSS) and associated frameworks. • Preferred: BS degree in Computer Science or related Engineering field. Flexibility   Benefits & Perks: • Compensation: Base salary commensurate with experience, along with bonus and company equity opportunities. • Medical and Dental Insurance Benefits Provided. • Flexible PTO policy. • Flexible Remote/In-Office work policy. • Ground floor opportunity with the team; shape the strategic direction of the company.

Full Stack Developer

Full Stack Developer Philadelphia PA

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AWS DevOps Engineer Philadelphia PA

pharp@themyi.com

Full Stack Developer Philadelphia PA

Fulfill Your Potential

Join our growing team here at Myi and we can build something great together.

“What’s your problem?” Myi is a Philadelphia based technology company, laser focused on modernizing the way businesses manage and resolve workplace problems. For every minute a business is not operating efficiently is a missed opportunity for the company and customers alike…time is money. The Myi platform provides a simple interface for users to identify, collaborate, and video chat across all devices with the goal of solving problems faster. The platform is currently being leveraged by multiple cross-industry companies, each with their own unique challenges. "The excitement and passion within our team is something that we are proud of and even more excited to grow. Seeing how successful our product is for our Clients is truly rewarding and fuels our ambitious growth strategy.” - Patrick Harp

Fulfill Your Potential

“What’s your problem?” Myi is a Philadelphia based technology company, laser focused on modernizing the way businesses manage and resolve workplace problems. For every minute a business is not operating efficiently is a missed opportunity for the company and customers alike…time is money. The Myi platform provides a simple interface for users to identify, collaborate, and video chat across all devices with the goal of solving problems faster. The platform is currently being leveraged by multiple cross-industry companies, each with their own unique challenges. "The excitement and passion within our team is something that we are proud of and even more excited to grow. Seeing how successful our product is for our Clients is truly rewarding and fuels our ambitious growth strategy."  - Patrick Harp

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We’re always open to discuss how we can help your business

Because the packet was named and described, this packet can be accessible later for future problem solving of the same or similar issues as well as general documentation for accountability or liability reasons.  All data and metadata belongs to the Myi Customer.

Trace-Ability

Instead of toggling a recording feature on and off, with Myi’s Platform, the Call Initiator can decide at the end of the call if they want it archived or not. If archived, the video call becomes part of the collaboration media in the packet.

Archive Videos

We designed Myi to work across iOS, Android and Web-Desktop devices so that there are “No Barriers” to solve the problem. Now everyone on the packet has the ability to review pictures, videos or other media of the problem and be much more informed to streamline the trouble-shooting process.

Collaboration

Start a Packet

When a Myi User is in need of help, they can very simply start a new Packet which can contain pictures, videos or documents of any size without compressing or truncating the file.

Select Recipients

A Myi Packet can be sent Internally or Externally. Add Recipients or Teams to the Packet that would be able to contribute in solving the problem.

A User can also add any file type (Picture, Video, Word, Excel, PDF, Drawings, Etc.) from their device.

Add Media

Now everyone on the packet has the ability to review pictures, videos or other media of the problem and be much more informed to streamline the trouble-shooting process. We designed Myi to work across iOS, Android and Web-Desktop devices so that there are “No Excuses” to solve the problem.

Previous

Traceability

Start a Packet

"What’s Your Problem?" Explore the Myi Platform and discover it’s unique benefits.

Next

When a Myi User is in need of help, they can very simply start a new Packet which can contain pictures, videos or documents of any size without compressing or truncating the file.

Archive Video Calls

Once a packet is named and described, this packet can be accessible later for future problem solving of the same or similar issues as well as general documentation for accountability or liability reasons. All data and metadata belongs to the Myi Customer.

Collaboration

Add Media

Select Recipients

A User can also add any file type (Picture, Video, Word, Excel, PDF, Drawings, Etc.) from their device.

3

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Share files without constraint. Learn More >

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Web

Access Myi from any device. Learn More >

Submit issues to problem solvers. Learn More >

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Save problem solutions in real time. Learn More >

Archive Video Calls

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Traceability

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Find solutions from your database. Learn More >

Get the Support You Need, Quickly.

“What’s Your Problem"

Explore the Myi Platform and discover it’s unique benefits.

AWS Security Processes

Overview of AWS Cloud Security

MYI Information Security PolicyJuly 2018 SECURITY: The availability, confidentiality, and integrity of your data is our top priority. We use multiple safeguards to protect this information, and are constantly monitoring and improving our products and services. DATA CENTER: The MYI platform is hosted on the Amazon Web Services (AWS), an industry leader in providing highly scalable, secure cloud computing platform. Here are some resources from AWS with additional context.   PHYSICAL SECURITY: AWS has state-of-the-art data centers where physical access is strictly controlled by professional security staff using a combination of video surveillance, intrusion detection systems, multiple sets of two-factor authentication and other electronic means. Only authorized personnel with legitimate business needs are granted access to the data centers. All physical access to data centers by AWS employees is logged and audited routinely and all visitors require ID and are escorted by authorized staff. AWS maintains and continues to enhance their SOC reports, certifications, including SOC, PCI, ISO, and others. Additional details are maintained in the “AWS Compliance” section of their website. ENVIRONMENTAL SECURITY: AWS data centers have automatic fire detection and suppression systems. The have fully redundant electrical power systems that are maintainable without impact to operations 24x7 and have UPS and back-up generators in case of electrical failure for critical and essential loads. Climate and temperature are precisely controlled by personnel and systems to ensure optimal performance of servers and systems. All systems and equipment are monitored and receive preventative maintenance to maintain operability of equipment. BUSINESS CONTINUITY MANAGEMENT: AWS infrastructure has a high level of availability and provides customer the features to deploy a resilient IT architecture. AWS has designed its systems to tolerate system or hardware failures with minimal customer impact. Data center Business Continuity Management at AWS is under the direction of the Amazon Infrastructure Group. Core applications are deployed in an N+1 configuration, so that in the event of a data center failure, there is sufficient capacity to enable traffic to be load balanced to the remaining sites. MYI deploys into multiple Availability Zones to ensure that the MYI platform can continue to function in the loss of an Amazon data center. SECURE TRANSMISSION AND SESSIONS: The MYI platform is accessed through secure socket layer/transport layer security (SSL/TLS), using strong encryption and authentication (TLSS 1.2 with SHA256 certificate) to ensure that your users have a secure connection from their browsers to our services. Sessions are terminated after 30 minutes of inactivity, or implicitly by a user sign out event. ACCESS CONTROLS: User IDs and passwords are both set by the user. One-time passwords are never used. Password strength is required to be greater than 10 characters, 1 upper-case, and 1 special character. Within the application, group and role based access rights can be assigned by the company admin. Servers do not use passwords and require 2048 bit RSA keys to provide direct access to backend systems. All keys are unique to MYI administrators and are not shared. Network firewalls prevent unauthorized traffic from reaching data center servers. BACKUPS: All data is backed up using weekly images. Master/slave replication additionally ensures that database backups are hot-swappable. Backups are replications are not transported off site, but are stored in different AWS data centers from the MYI application to ensure that they can be recovered in case of loss of the primary data center. CODE TESTING AND ASSESSMENTS: MYI tests all code for security vulnerabilities before release, and regularly scans our network and systems for vulnerabilities. SECURITY MONITORING: To identify and manage threats, our team monitors notifications from various sources and alerts from internal systems.

AWS Security Blog

AWS Compliance

MYI Information Security PolicyJuly 2018 SECURITY: The availability, confidentiality, and integrity of your data is our top priority. We use multiple safeguards to protect this information, and are constantly monitoring and improving our products and services. DATA CENTER: The MYI platform is hosted on the Amazon Web Services (AWS), an industry leader in providing highly scalable, secure cloud computing platform. Here are some resources from AWS with additional context.   PHYSICAL SECURITY: AWS has state-of-the-art data centers where physical access is strictly controlled by professional security staff using a combination of video surveillance, intrusion detection systems, multiple sets of two-factor authentication and other electronic means. Only authorized personnel with legitimate business needs are granted access to the data centers. All physical access to data centers by AWS employees is logged and audited routinely and all visitors require ID and are escorted by authorized staff. AWS maintains and continues to enhance their SOC reports, certifications, including SOC, PCI, ISO, and others. Additional details are maintained in the “AWS Compliance” section of their website. ENVIRONMENTAL SECURITY: AWS data centers have automatic fire detection and suppression systems. The have fully redundant electrical power systems that are maintainable without impact to operations 24x7 and have UPS and back-up generators in case of electrical failure for critical and essential loads. Climate and temperature are precisely controlled by personnel and systems to ensure optimal performance of servers and systems. All systems and equipment are monitored and receive preventative maintenance to maintain operability of equipment. BUSINESS CONTINUITY MANAGEMENT: AWS infrastructure has a high level of availability and provides customer the features to deploy a resilient IT architecture. AWS has designed its systems to tolerate system or hardware failures with minimal customer impact. Data center Business Continuity Management at AWS is under the direction of the Amazon Infrastructure Group. Core applications are deployed in an N+1 configuration, so that in the event of a data center failure, there is sufficient capacity to enable traffic to be load balanced to the remaining sites. MYI deploys into multiple Availability Zones to ensure that the MYI platform can continue to function in the loss of an Amazon data center. SECURE TRANSMISSION AND SESSIONS: The MYI platform is accessed through secure socket layer/transport layer security (SSL/TLS), using strong encryption and authentication (TLSS 1.2 with SHA256 certificate) to ensure that your users have a secure connection from their browsers to our services. Sessions are terminated after 30 minutes of inactivity, or implicitly by a user sign out event. ACCESS CONTROLS: User IDs and passwords are both set by the user. One-time passwords are never used. Password strength is required to be greater than 10 characters, 1 upper-case, and 1 special character. Within the application, group and role based access rights can be assigned by the company admin. Servers do not use passwords and require 2048 bit RSA keys to provide direct access to backend systems. All keys are unique to MYI administrators and are not shared. Network firewalls prevent unauthorized traffic from reaching data center servers. BACKUPS: All data is backed up using weekly images. Master/slave replication additionally ensures that database backups are hot-swappable. Backups are replications are not transported off site, but are stored in different AWS data centers from the MYI application to ensure that they can be recovered in case of loss of the primary data center. CODE TESTING AND ASSESSMENTS: MYI tests all code for security vulnerabilities before release, and regularly scans our network and systems for vulnerabilities. SECURITY MONITORING: To identify and manage threats, our team monitors notifications from various sources and alerts from internal systems.

Bio: Anthony Coppolino is a Myi Co-founder, Chief Financial Officer, and Administration Head of Myi, where he oversees the financial well-being and business compliances of the company. Prior to joining Myi, he worked primarily in Credit and Risk within the Banking and Oil & Gas Industries. Anthony holds a bachelor's degree in Finance from the University of Dayton.

Anthony Coppolino

CFO & Administration

Bio: Daniel French oversees software engineering and platform optimization as a Co-Founder and Chief Technology Officer of Myi. Daniel is passionate about solving business challenges and simplifying life for enterprise and small business owners. Prior to joining Myi, he co-founded CatalystIQ, a data analytics consulting firm, and founded 26 South Incorporated, a web development firm. Daniel holds bachelor’s degree in Electrical Engineering from Widener University.

Daniel French

CTO & Product Development

COO, Sales & Product Development

Bio: Kevin Sykes is a Co-Founder and Chief Operating Officer of Myi who focuses on day-to-day operations, product development and account management. Kevin puts customer service first and specializes in working with clients to streamline their business operations. Prior to joining Myi, Kevin was a Project Manager at USC Consulting Group, a management consulting firm specializing in manufacturing and mining. Kevin holds a bachelor's degree in Supply Chain and Information Systems from The Pennsylvania State University and a master’s degree in Business Management from La Salle University.

Kevin Sykes, MBA

Bio: Patrick Harp is the Founder and Chief Executive Officer of Myi, where he focuses on Sales and Business Development. Patrick's main priority is for Myi to be an effective platform that integrates the positive elements of social media in order to optimize business processes and issue resolutions. Coming from the world of Capital Equipment, specifically within Robotics and Engineering, Patrick believes that there is an opportunity to improve the emergency communication process when critical equipment goes down. Patrick holds a bachelor’s degree in Mechanical Engineering from The University of Dayton.

Patrick Harp

CEO, Sales & Business Development

Bio: Patrick Harp is the Founder and Chief Executive Officer of Myi, where he focuses on Sales and Business Development. Patrick's main priority is for Myi to be an effective platform that integrates the positive elements of social media in order to optimize business processes and issue resolutions. Coming from the world of Capital Equipment, specifically within Robotics and Engineering, Patrick believes that there is an opportunity to improve the emergency communication process when critical equipment goes down. Patrick holds a bachelor’s degree in Mechanical Engineering from The University of Dayton.

Join the Myi team and be part of something amazing.

2133 Arch Street Suite 303 Philadelphia, PA 19103

Moving fast to streamline solutions for business.

Our Team

Myi (my-eye) is a Philadelphia based technology company, laser focused on modernizing the way businesses manage and resolve workplace problems. For every minute a business is not operating efficiently is a missed opportunity for the company and customers alike…time is money. The Myi platform provides a simple interface for users to identify, collaborate, and video chat across all devices with the goal of solving problems faster. The platform is currently being leveraged by multiple cross-industry companies, each with their own unique challenges.

About Myi

Moving fast to streamline solutions for business.

The Team

Myi (my-eye) is a Philadelphia based technology company, laser focused on modernizing the way businesses manage and resolve workplace problems. For every minute a business is not operating efficiently is a missed opportunity for the company and customers alike…time is money. The Myi platform provides a simple interface for users to identify, collaborate, and video chat across all devices with the goal of solving problems faster. The platform is currently being leveraged by multiple cross-industry companies, each with their own unique challenges.

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